Exchange and return with raziah is very easy and convenient. It is available for 14 days if you want to exchange and 3 days if you want to return from the time you receive the order. All you have to do is:

1- Contact the customer service team either via email raziah@info.com or via the unified number 96600000000

2- Providing them with (your order number – specifying the reason for the return – the replacement model number if you want an exchange – the required size). To submit a return or exchange request for you.

After the product arrives, is inspected, and ensures that all accessories are present, the replacement order will be shipped directly.

Conditions for exchange and return:

1-The product must be in its original condition and has not been used, and the card on the piece has not been removed, with complete packaging and cardboard provided.

2- In the event of a return or exchange, the customer will bear the shipping cost of 35 riyals, and if the product is defective or there is an error, raziah will bear the full costs.

3- The amount paid for the shipping fees and payment fees upon receipt goes to the shipping company and cannot be returned.

4- After issuing the policy by raziah, the customer must deliver the product to the nearest branch of the shipping company.

5-The exchange is available only once, and the replacement order is not allowed to be returned.

6- In international exchange and return, The customer bears all shipping costs, and in the event of defects or errors, the customer will be compensated.